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Website valuecarerx Valuecare Pharmacy Inc

Valuecare Pharmacy is a specialty workers compensation and auto injury compounding pharmacy

The Enrollment Billing Specialist is responsible for entering new and updated customer account information and maintain the database.
Build a rapport with patients and sell them on the services Valuecare Pharmacy provides. Enter all demographics in the database in an accurate and timely manner. Enrollment Billing Specialist is the initial point of contact by enrolling the injured patient via telephone.

Required Duties/Responsibilities:

Data entry of injured patient information from referral source demographics in a timely and accurate manner
Contact injured patient and referral sources to obtain missing information including but not limited to: patient information, claim information, and prescriptions
Stays up to date on all referral source special contact instructions and procedures
Reviews claims to ensure accuracy prior to shipment
Monitors individual work queue to ensure all items are completed daily and assists peers as needed based on business needs
Handles inbound/outbound calls with prospective clients and educates callers on Valuecare Pharmacy’s services
Follows up with patients, law offices, and practice groups in order to ensure prescriptions are received in a timely fashion
Stay up to date on the relevant worker’s compensation legislation and prescription medicine guidelines
Works closely with Sales Liaisons and Pharmacy Department to resolve any issues which may prevent medications from shipping
Responds with initiative to go above and beyond to assist internal and external customers
Verifies name and address information of the referral source entered into MMS to ensure accuracy
Maintains consistent awareness and comprehension of policy and procedure changes
Communicates effectively and articulates ideas verbally and in writing
Maintains or exceeds the expected production and quality values
Required Skills Skills:

Highly motivated, driven to succeed and a team player mentality
Superb Customer Service and problem-solving skills
Possess attention to detail, organizational and time-management skills
Demonstrate effective oral, written and interpersonal communication
Strong follow-through skills required
Works well independently with ability to make independent decisions
Exceptional communication skills; oral, written and interpersonal
Provides exceptional internal and external customer service to patients, peers, and clients
Strong attention to detail, accuracy, time management, organization and follow-through skills a must
Data entry skills required
Abilities:

Achieve and exceed monthly individual and team sales goals
Ability to multi-task in a fast-paced setting with frequent changes
Demonstrate ability to learn complex processes quickly and thoroughly
Maintain quality of work through effective and accurate documentation
Team player who is comfortable working with a group
Positive “can do” attitude and is receptive to constructive criticism
Must be able to learn and understand all aspects of the Valuecare Pharmacy administrative systems and various peripheral supporting systems
Thinks outside the box to offer suggestions on how to improve quality, workflow and current policy and procedures
Company Competencies:

Communication – listening, informing
Patient Focus – compassion, customer focus, functional & technical skills
Results – creativity, perseverance, action-oriented, results driven
Quality – problem-solving, decision quality, time management, total works systems
Professionalism – self-knowledge, ethics & values, integrity trust, and interpersonal savvy
Department Competencies:

Time Management
Managing change
Team oriented
Investigative – gather information
Physical Demands/Working Conditions:

Work is typically performed in an office environment with some physical demands such as: sitting for long periods of time (6-8 hours per day) bending, stretching, lifting, typing, speaking, hearing, handling, identifying, lifting up to 20 lbs., near acuity/clarity with or without correction, subject to inside environmental conditions but not necessarily from temperature changes, subject to moderate noise, and normal exposure to everyday risks and discomfort requiring common safety precautions.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, handle various types of media and equipment, and visually or otherwise identify, observe and assess. Responsibilities occasionally may require an adjusted work schedule, overtime, and evening hours in order to meet deadlines.
The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
NOTE: This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for the position. MH Express reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

Required Experience Knowledge/Skills/Characteristics:

Associate’s Degree or equivalent work experience
Minimum of 2 years Call Center/Telesales/Inside Sales experience
Familiarity with Worker’s Compensation highly desired
Proficiency with MS Office Applications, Internet navigation and typing 35 WPM
Bilingual Language skills, particularly Spanish is a plus
Job Type: Full-time

Salary: $30,000.00 /year

 

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